Shipping and Return Policy

We take great care in preparing and packaging your order, so it arrives beautifully and safely. We offer FREE Standard Shipping. If you would like a faster shipping option, there will be options available at checkout. Our shipping providers are both USPS and UPS, depending on the quantity of items.

Processing and Shipping Time: It will take Nubian Creations Co. approximately 2-3 business days to process and ship your order. Orders are shipped Monday -Friday.  We do not ship on weekends.

Your package will be sent to the shipping address provided at checkout or on a previous order. Please double-check your address before completing your purchase — we want your treasures to get to you without delay.

Please note: If we are experiencing a higher volume of orders during holidays or promotions, these processing times may be extended.

Returns/Refunds

We want you to love your jewelry! If for any reason you’re not completely happy with your purchase, you may return it within 14 days of delivery for a refund or exchange.

Conditions for Returns:

  • Items must be unworn, unused, and returned in their original packaging (including jewelry cards, pouches, and boxes).
  • Earrings (for hygiene reasons) are final sale and cannot be returned.
  • Returns requested after 14 days of delivery will not be accepted.

Refunds:

  • Approved returns will be refunded to your original payment method within 5 business days of receiving your item.
  • Shipping fees are non-refundable. Return shipping costs are the customer’s responsibility.

Exchanges:

Prefer something different? We’re happy to offer an exchange instead of a refund within the same 14-day window.

How to Start a Return:

To request a return, please email us with your order number. We’ll provide return instructions.

Damages 

If your item arrives damaged, please contact us at support@nubiancreationsco.com within 7 days of receiving it. Include your order number and a clear photo so we can help quickly.

  • Missing or damaged items must be reported within 7 days of delivery.